Do you have a “case study” of how you have changed the business with effective training? They bring credibility and support for the efforts of HR or Learning and Development and deepen a learning culture. See the details of my upcoming course below to create your own case study!
An Inspiring Case Study of Effective Workforce Training
Train the Trainer
A large manufacturing company assigned an internal expert to conduct Train the Trainer certification courses for 24 prospective internal instructors with the plan that they would spend a portion of their time as trainers in the subjects in which they are highly competent. The instructor is to report on the effectiveness of the class after 3 months.
It was my pleasure to teach the students Train the Trainer techniques! The following impacts as a result of the class were measured:
- Satisfaction: Students had a high level of satisfaction about the class: Overall rating was 4.5 on a 5-point scale. Key comments were misgivings about being assigned as a trainer due to work-load and preference (three students).
- Learning. Each of the 24 left with an effective training plan, reviewed and approved by their instructor, proving they had met the objectives of the class.
- Use of Learning. By the deadline, (3 weeks post-class) 14 students (60%) had executed their training plan, earned their certification and were assigned to various training assignments.
- Business and financial impact. In the next three months, the following reports were collected:
Student 1 shortened change-over-time through training for three lines, saving an average of 230 minutes per day. A financial impact of $170,000 per year.
Student 4 improved component flow by training others on standard work, reducing late deliveries to the department by 15%. A financial impact of $87,000 per year.
Student 11 devised a new color-based sorting system for waste and trained all employees to use it and monitor its use for errors. Time to sort was reduced by 30%, and overall waste for the plant was reduced by 9%. A financial impact of $37,000 per year in reduced recyclable waste mixed with landfill waste.
Student 17 performed conflict resolution training for all leaders, reducing escalation up to Human Resources by 45%, a time impact of 28,000 per year in the reduced cost of employee relations work.
- Return on investment
Cost of training: 12,000 for Train the Trainer class costs, salaries of experts and participants. An additional 21,000 for the time, materials and preparation of the four students who reported gains above. (total 33,000).
Realized gain for 4 students who measured outcomes: $322,000
322,000- 33,000 divided by: 33,000 = 876 % return on investment
Several barriers were recorded for students during subsequent interviews after the course and during the execution of training plans.
Students disagreed with the assignment to do training, it was not in their comfort zone or career goals to take on the role alongside their already busy schedule (3 students).
Students found when they returned to the job their priorities had been changed by their direct management (6 students) Another student left the company before executing her plan.
Some students noted a lack of authority over those they were assigned to train and had difficulty being taken seriously by peers.
Students noted the following actions that helped during the execution of training plans.
The award of an internal certification made some students motivated to execute their plans.
The report of their successes with training in their departments gave them pride and motivated others to reduce costs with training
Learn how to set up training for success and write your own case study! See details and register here for Webinar courses worth 3.75 units of HRCI and SHRM credits.