When Learners Don’t Want to Learn

Meet Donna. She becomes impatient and critical when paired with an instructor and lately shows nervousness and anxiety when her new supervisor comes by to discuss even more procedural changes. Her performance in the newer inventory system is tentative and...

The Change Management Side of Training

“I Don’t Want to Learn This.” Participants may not say it to your face, but you can see it in their impatient posture, the sighs, slightly rolling eyes and surreptitious looks at their not quite out of sight smart phone.   Yet you are charged with effectively teaching...